Cloud Contact Centre,
Built For Modern Teams
Handle inbound and outbound calls at scale. Manage agents, queues, and real-time operations. Add AI when you're ready — not before.
A flexible voice platform without lock-in
Already invested in your own conversational AI? Connect it to Voiger for enterprise-grade voice, seamless agent handoff, and full analytics.
Voice AI
Conversational voice AI tailored for Middle East languages, local carriers and regional compliance.
Voiger Platform
Orchestration, routing, analysis and agent handover to optimize your voice experience.
Voiger Intelligence
AI-powered reporting and analytics to gain valuable insights from your voice interactions.
Built for real sales & support teams
High-Volume Inbound & Outbound
Handle thousands of calls simultaneously with enterprise-grade infrastructure.
Intelligent Routing
Route calls to the right agent based on skills, availability, and queue priority.
Full Customer Context
Agents see complete customer history and CRM data before answering.
Real-Time Manager Visibility
Live dashboards, queue monitoring, and instant intervention capabilities.
Voice & contact centre features
Everything you need to run professional voice operations at any scale.
Smart IVR
Build dynamic IVR menus with drag-and-drop. Route callers to the right destination instantly.
Intelligent Call Routing
Skills-based, time-based, and priority routing. Ensure every call reaches the best available agent.
Agent Workspace & Smart Inbox
Unified interface for calls, tasks, and customer context. Everything agents need in one place.
Answer Anywhere
Web-based softphone and mobile apps. Your agents can work from anywhere, on any device.
Supervisor Monitoring & Coaching
Listen, whisper, or barge into calls. Coach agents in real-time without disrupting customers.
Call Recording & Compliance
Automatic recording with secure storage. Meet compliance requirements with ease.
SLA Monitoring & Live Dashboards
Track service levels in real-time. Get alerts before issues become problems.
Agent Status Tracking
See who's available, on call, or on break. Optimize workforce utilization instantly.
Custom Reporting
Build reports that match your KPIs. Export data or connect to your BI tools.
Outbound campaigns & auto dialer
Define exactly how your contact centre behaves during business hours, after hours, holidays, and special events. Routing, IVR, and agent assignments adapt automatically.
Manual & Click-to-Dial
Agents control the pace. Perfect for high-value conversations and relationship selling.
Power & Progressive Dialing
Auto-dial at agent pace. Maximize talk time while maintaining quality.
Predictive Dialing
Algorithm-driven dialing for maximum efficiency. Connect agents only to live answers.
Broadcast & TTS Campaigns
Automated voice broadcasts for announcements, reminders, and notifications.
Working hours & after-hours control
Define exactly how your contact centre behaves during business hours, after hours, holidays, and special events. Routing, IVR, and agent assignments adapt automatically.
Business Hours Routing
Full queue functionality with live agents and real-time management.
After-Hours Handling
Custom IVR, voicemail, or optional AI agent handoff.
Holiday & Event Overrides
Pre-schedule closures and special routing for any occasion.
Start with voice & add AI when ready
Your operations don't need AI to work. But when you're ready, it integrates seamlessly.
Human-Led Operations
Standard Setup
Everything you need to run professional voice operations with your team.
Optional AI Enhancement
Add When Ready
Enhance your operations when the time is right. No rebuild required.
Seamless Handoff Between AI and Agents
Customer calls
Inbound or outbound
AI handles request
FAQ, scheduling, info
Complex query detected
AI recognizes limit
Agent takes over
With full context
Issue resolved
Customer satisfied
AI-powered post-call intelligence
Turn every conversation into actionable insights. Available when you're ready to enhance your analytics.
Call Transcripts
Automatic speech-to-text for every conversation.
Sentiment Analysis
Understand customer emotion throughout calls.
AI Summaries
Key points and action items extracted automatically.
Auto-Tagging
Calls categorized by topic, outcome, and intent.
Agent Scorecard
Performance metrics based on call quality.
Telecom flexibility with BYOC and global numbers
Keep your existing carriers or use ours. Get virtual numbers in 100+ countries. Build the exact telephony setup your business needs.
Bring Your Own Carrier
Connect your existing SIP trunks and keep your carrier relationships.
SIP / PRI Support
Standard protocols for seamless integration with any infrastructure.
Virtual Numbers
Local presence in 100+ countries. DID, toll-free, and mobile numbers.
Hybrid Setup
Mix and match carriers and Voiger numbers as needed.
Designed for the UAE, built to scale globally
Deep regional expertise with the infrastructure to support international growth.
UAE Telecom Compatibility
Native integration with Etisalat, du, and major regional carriers.
Arabic & English
Full RTL support and bilingual interfaces throughout.
BYOC Flexibility
Connect your existing carrier relationships seamlessly.
Regional Compliance
Meet UAE data residency and regulatory requirements.
One unified conversation journey
From first ring to final resolution, every conversation flows through a single platform.
Calls Handled
Inbound & outbound calls enter the platform
Platform Routes
Smart IVR and queue management direct calls
Teams Collaborate
Agents handle with full context and tools
Intelligence Added
Optional AI enhances insights post-call
Resolution Achieved
Customer satisfied, data captured
Frequently asked questions
Everything you need to know about Voiger Voice Platform.
No. Voiger AI Analytics is a paid add-on to the Voiger Voice Platform.
No. AI Analytics works exclusively on post-call recordings.
No. AI Analytics works with human-handled calls and does not require AI voice bots.
Yes. AI Analytics can be enabled at any time without changing your existing setup.
Yes. It is designed for UAE and GCC cloud contact centre environments.
Ready to transform your voice operations?
Whether you use Voiger AI or bring your own, we're here to help you succeed.
